Terms of use

The online store's products are sold by JM Goods (business ID 3103562-8, VAT ID FI31035628), Yli-Tahlo rantatie 71, 34140 Ylöjärvi. We sell products to private individuals of legal age in Finland (excluding Åland).

Product prices include VAT. We reserve the right to change prices and postage.

Ordering

Products are generally ordered via the internet at: www.bio365.fi via the shopping cart. All orders are confirmed by email, which states the price of the order, shipping costs and the ordered products. In order to receive an order confirmation, you must provide an email address when ordering. The customer commits to the delivery conditions in force with each order.

Payment methods

Current information on payment methods can be found in the payment methods section of our website.

Payment service provider

Paytrail Oyj (2122839-7) operates as the payment intermediary service provider and in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on the bank statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In cases of complaints, we ask that you first contact the supplier of the product.

Paytrail Oy is responsible for the security of all payment methods. The most important principle of Paytrail's operation is security - both for the merchant, the consumer who buys from the online service, and for the banks and credit institutions working as our partners. All of the company's operating models are built from the point of view of secure online payments.

Paytrail is also subject to the duties of care and good governance set by Finnish law. Paytrail only receives payments mediated by EU banking license holders and does not, in turn, mediate money transactions to parties that are not under the supervision of the Financial Supervisory Authority.

In payments made through Paytrail, as the seller of the product and the transaction is created between the customer and Paytrail Oyj. The seller is responsible for all obligations related to the transaction. PayTrail is also the recipient of the payment.

Paytrail Oyj, business ID: 2122839-7

Innova 2

Lutakonaukio 7

40100 Jyväskylä

Click the button below to find Paytrail's payment service terms:

Payment service terms

The products and their postage are paid when ordering. You can pay in the online store with the following payment methods: Osuuspankki, Nordea, Handelsbanken, POP Bank, Aktia, Säästöpankki, omaSp, S-Pankki, Ålandsbanken, Danske Bank, MobilePay, PayPal and the most common payment cards (Visa, Visa Electron, MasterCard and American Express).

Pricing

Prices include VAT unless otherwise stated. If there are clear price errors in the price list, the product will not be sold at a clearly lower price if it can be assumed that the customer has understood the existence of the error.

Promo codes and discounts

Promotional codes for our online store are sometimes published in the marketing channels and materials of the Bio365 website. A percentage discount is only given for normally priced products, unless otherwise stated. If there are promotional products in the shopping cart, the promotional code will no longer give you an additional discount, unless otherwise stated in the code's terms and conditions. In these cases, the discount of the discount code is calculated only for the normally priced products in the Shopping Cart. Offers and discounts cannot be combined with each other, unless otherwise stated.

In special discount campaigns, we may limit the use of the discount code to one time per customer. This means that the code can only be used by registered/logged-in customers and only once.

Restoration

Bio365 offers its online store customers a free 14-day right of return.

The limitations of the right to return are determined in accordance with Chapter 6, 16 of the Consumer Protection Act. The customer has a 14-day exchange and return right in accordance with the Finnish Consumer Protection Act. The right of return only applies to unused and salable products in the original packaging.

If the product has been used or damaged in transit, we will contact the customer to resolve the matter.

Please note that an undelivered shipment or refusal of delivery is not a return. If the customer does not pick up the package and it returns to our warehouse, we charge handling costs of 9.90 euros.

Complaints

The customer is obliged to present a proof of purchase, receipt or other proof of the place and time of purchase when returning or complaining about a product defect. Bio365 reserves the right to collect the costs caused by the search for the receipt from the buyer.

Complaints are processed only in writing. You can submit a free-form complaint by email to kaspalvelupa@bio365.fi.

Cookie Policy

In our online services, we use long- and short-term cookies to develop services, personalize content recommendations and user experience, and target advertising. For the sake of simplicity, the term "cookie" in this statement refers to other similar technologies alongside the actual cookies.

Cookies enable textual information such as a browser identifier or language selection to be set in the user's browser. Long-term cookies are available to the site that set the cookie when the user moves on that site, even if the user sometimes closes the browser or visits other online services. Short-term cookies are only available for that site and disappear when the user closes the browser or visits another site.

Cookies can be used to collect information about users for different purposes. You can find more information about the data collected in the Privacy Statement.

We have divided cookies into categories according to their purpose. The user has the option to manage the use of permanent cookies from the cookie settings of our site or from the cookie settings of a widely used browser. Below are examples of the purposes of each cookie category and how the use of cookies in that category appears to the user of the online service.

Functional cookies: These cookies are necessary for the functioning of the services. These cookies enable various website functions, such as login, shopping cart and language selection.

Personalization and recommendation: Cookies in this category are used to personalize services and ensure the best possible user experience, as well as to recommend content of interest to the user. The user can prevent the use of persistent cookies in this category if they wish, in which case the content and user experience offered may not match the user's preferences.

Targeting of advertising: This category of cookies primarily refers to cookies used to target advertising displayed on websites so that the advertising displayed on websites is as interesting as possible to the user. The user can prevent the use of permanent cookies of this category if they wish, in which case the ads displayed on the sites are based on short-term cookies and visible content instead of long-term cookies. However, blocking does not reduce the amount of advertising on the sites.

Development of services: With the help of cookies belonging to this category, we use statistical methods to monitor how the sites are used, which pages are viewed the most and which pages are viewed the least. This will help us develop our store even better in the future.

Location information

In addition to cookies, we use the location information collected with the help of the IP address for all the above purposes and, for example, to display local offers and announcements. The accuracy of the location information we use is always a municipality, a city or a wider area.

Community Affiliates and Information Collected by Third Parties

Our online services use add-ons related to social media sites, such as Facebook and Instagram like and share buttons. Third parties such as social media sites can collect information about their users and use the collected information, for example, to tailor the content shown to users when users are logged into the services in question. The use of such services is subject to the terms and conditions of each service provider, which can be checked on the respective service.

Other third-party services we use may collect information about the use of online services, for example to recommend content or monitor the number of visitors.